Privacy policy
Last updated: 8 September 2026
Monsoon Marketing respects your privacy and is committed to handling personal information responsibly and transparently.
Monsoon Marketing is a business operated by Lane Enterprises Pty Ltd, ABN 92 678 112 313 (“Monsoon Marketing”, “we”, “us” or “our”).
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, work with us or otherwise interact with our business.
Personal information we collect
The personal information we collect depends on how you interact with us.
This may include your:
name
email address
telephone number
business or organisation name
job title
information included in an enquiry or other communication
information reasonably required for us to provide services to you.
If you become a client, we may also collect information required to manage our working relationship, deliver services, issue invoices and maintain appropriate business records.
We aim to collect only information that is reasonably necessary for our business activities. Data minimisation is also an important principle under the Australian Privacy Principles where they apply.
How we collect personal information
We generally collect personal information directly from you when you:
submit a form through our website
contact us by email, telephone or social media
request information or a proposal
meet or communicate with us
engage Monsoon Marketing to provide services.
In some circumstances, your information may be provided to us by another person or organisation, such as through a business referral.
How we use your information
We may use your personal information to:
respond to enquiries
prepare proposals or quotes
provide and manage our services
communicate with clients and prospective clients
administer our business
maintain business and financial records
improve our website and services
comply with legal and regulatory obligations.
Submitting a general enquiry through our website does not automatically subscribe you to marketing emails.
Website analytics and advertising
At the date of this Privacy Policy, Monsoon Marketing does not currently use third-party advertising pixels or website analytics tools for behavioural advertising.
We may introduce website analytics and advertising technologies in the future, including services provided by Google, Meta and LinkedIn, to understand website usage, measure advertising performance and improve our marketing.
If these technologies are introduced, we will review and update this Privacy Policy and our website privacy notices as appropriate.
Third-party tracking technologies can collect information including IP addresses, device and browser information, pages visited, URLs, session activity and advertising interactions. The Office of the Australian Information Commissioner recommends organisations using tracking pixels be transparent about their use, minimise the information collected and regularly review how tracking technologies are configured.
Cookies
Our website may use cookies that are necessary for basic website functionality.
If we introduce analytics, advertising or other non-essential tracking technologies, additional cookies or similar technologies may be used. We will update our privacy information where appropriate to reflect those changes.
You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.
Disclosure to third parties
We do not sell personal information.
We may provide personal information to trusted third-party service providers where reasonably necessary to operate our business or deliver our services.
These may include:
website and hosting providers
email and communications platforms
cloud storage providers
accounting and administration systems
professional advisers
contractors or service providers assisting us in delivering agreed services.
We may also disclose information where required or authorised by law.
Overseas processing and storage
Some technology and cloud service providers we use may process or store information outside Australia.
Where this occurs, information may be subject to the privacy and data-handling practices of those providers and the laws of the jurisdictions in which they operate.
If we introduce third-party advertising or analytics platforms that involve overseas disclosure of personal information, we will review our privacy obligations and update this Policy where necessary.
Marketing communications
We will only send commercial electronic marketing communications where we have an appropriate basis to do so.
Where you choose to subscribe to marketing communications, you can unsubscribe at any time using the unsubscribe facility provided or by contacting us directly.
Australian spam laws require commercial electronic messages to identify the sender, provide appropriate contact information and include a functional way to unsubscribe.
Storage and security
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using reputable third-party systems and cloud services.
No method of electronic transmission or storage is completely secure, but we take precautions appropriate to the nature of the information we hold.
We retain personal information for as long as reasonably required for the purpose for which it was collected, legitimate business requirements and applicable legal or record-keeping obligations.
Access and correction
You may contact us if you would like to request access to personal information we hold about you or believe information we hold is inaccurate, incomplete or out of date.
We will consider reasonable requests in accordance with any applicable legal obligations.
Privacy enquiries and complaints
If you have a question, concern or complaint about how Monsoon Marketing handles your personal information, please contact:
Monsoon Marketing
A business of Lane Enterprises Pty Ltd
ABN: 92 678 112 313
Email: [email protected]
We will consider privacy enquiries and complaints and aim to respond within a reasonable period.
Where the Privacy Act 1988 applies to our handling of your personal information, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Most Australian businesses with annual turnover of $3 million or less are not covered by the Privacy Act, although there are several important exceptions, including certain health service providers, businesses trading in personal information and Commonwealth contractors.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The current version will be published on our website and will show the date of the most recent update.